Terms & Conditions

The Leaflet Distribution Company – Terms & Conditions. You are judged to have read and understood these conditions. It is a condition of placing an order that you are bound by these terms.

The organisation, operating under the name The Leaflet Distribution Company (referred to as "the Company" or "the Seller") will not recognise any conditions imposed by purchasers unless formally documented and authorised by all company principals.

Payment

No printing commences until full payment is received. Design services require complete payment upfront. Accepted payment methods include PayPal, online card transactions, or postal remittances. E-Cheques will not be accepted. Cheques are accepted but orders cannot be confirmed or turnaround times begin until payment has cleared.

Artwork Proofs

Design orders need written email confirmation of approval before printing. For printing-only assignments, proofs for printing only orders must be requested in writing within 1 hour of ordering if required. Without proof requests within this timeframe, artwork proceeds to production if the print team deems it satisfactory. The seller bears no responsibility for errors in submitted files when proofs aren't requested.

Preliminary & Ongoing Design Work

Preliminary design work falls under flat-fee rates published on the website. Following initial approval, customers receive unlimited design modifications until final acceptance.

The Company's Artwork

Artwork and any other property used or created by the company on behalf of a customer will be held and worked upon at the customer's own risk. The company attempts to employ royalty-free materials but acknowledges accidental copyright breaches may occur. Licensing negotiations occur after production when necessary.

Customer's Artwork

Client-supplied materials are handled at the client's risk. By approving proofs, the customer understands and is also confirming that they may be held fully responsible if any law is broken regarding copyright issues of any files or imagery sent to the company.

Indemnity

Customers must possess full reproduction authority and hold the company harmless from intellectual property infringement claims. The customer shall fully indemnify the company against any action, claim, demand, costs, charges and expenses arising from libel, or incurred by reason of any infringement of copyright or other proprietary rights. Clients warrant provided materials don't violate copyright, trademark, or other intellectual property protections.

Quotations

The company will not be bound by any price quoted on the telephone. A firm quotation in writing is the only form of valid quotation. Quotes expire within 14 days; pricing may change thereafter. Previous quoted rates don't apply to future orders.

Special Offers

Any special offers or sale items offered by the company are done entirely at their discretion and can be removed at any time without prior notice to the customer. The company may cancel special-offer orders if supply costs increase, offering standard pricing instead.

Ordering

Once printing begins, orders cannot be amended or cancelled. Design work orders may be cancelled before commencement or receive partial refunds if work exceeds 2 hours (calculated at £75 hourly rates). The company reserves the right not to fulfil orders for any reason and if this decision is taken, a full refund will be given automatically.

Supply of Products or Services

Printing & delivery is handled by external companies as used by us to suit our services on offer. The company and delivery partners may supply quantities within 20% above or below ordered amounts. Undersupply receives proportional discounts; oversupply incurs no additional charges. Customers remain responsible for removing defective materials up to 20%.

Colour Reproduction

Colours included on artwork proofs created by the company or on files submitted by the customer cannot be guaranteed to be physically reproduced to the exact specifications required. The closest available match becomes the production colour. Some shades (including royal blue) may prove particularly challenging.

Turnaround Times

All prints will be sent within a set turnaround detailed on the seller's website wherever possible. The company cannot guarantee to adhere to the turnaround times stated and will not accept any liability if the turnaround time is not met. Turnaround calculations begin at 10am on the initial working day following payment and approval. Guaranteed delivery dates trigger 10% daily refunds for delays beyond the company's control. Delays caused by customer unavailability or courier failures don't qualify for compensation.

Delivery

Courier services handle shipment. The company provides tracking numbers when available but assumes no tracking responsibility. If a separate delivery address is not stated on the order the goods will be delivered to the PayPal address, billing address or first address supplied.

Lost, missing, irregular or damaged deliveries must be reported in writing within 5 working days of delivery due date for claims to be made. Customers file claims directly with couriers.

Complaints

All complaints not related to courier deliveries must be submitted in writing within 14 days of the customer receiving their artwork or prints. If a complaint is received after this period, the company will not be liable to provide any form of solution or rectification.

Address complaints to: Reflex Media, 2 City Approach, Manchester, M30 0BL

Force Majeure

The company will make every effort to carry out the customer's instruction and the resulting contract but shall be under no liability if unable to carry out any provision of the contract for any reason beyond the company's control. Qualifying events include labour unavailability, machinery failures, and natural disasters. Customers may terminate and pay for completed work.

Jurisdiction

These conditions and all other terms of the contract shall be governed and construed in accordance with the laws of England.

Correspondence

Direct correspondence to: Reflex Media, 2 City Approach, Manchester, M30 0BL